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  ICHRA administration, reconsidered  

 

Keep your ICHRA.

Change who administers it.

Switching administrators doesn't mean starting over. Move to a stronger service model without
disrupting HR, employees, or the benefit strategy that still works.

 

  Diagnose year one 

The warning signs.

 

Year two changes the conversation. When the design fits but the service doesn't, problems spread across HR, employees, and brokers.

 

Customer service becomes unresponsive: Poor communication & unresolved issues leave the teams without reliable help.

 

Administration stays reactive: Employers are catching the errors and managing constant firefighting. 

 

Billing & carrier issues: Payment, reporting, and carrier problems remain unresolved for months.

 

The process lacks clarity: Limited training & unclear ownership create confusion & extra work.

 

Employees changes stay manual: HR is still reconciling eligibility, payroll deductions, & updates across disconnected systems.

 

Administration is where confidence

is either reinforced or quietly spent.

 

"With SureCo, we finally have a proactive partner. We no longer have to chase billing issues or catch mistakes ourselves.

The reporting is clear, the support is responsive, and our team can focus on our employees instead of constantly putting out fires."

—CHRO, 500-Employee Nonprofit, SureCo Customer

 

 

SureCo is built for the years after implementation.

Dedicated account management

One team that knows your business and stays ahead of issues.

Proactive administration

Ongoing support, reporting, and issue resolution, not constant firefighting.

Simplified billing & payments

Direct carrier payments, one monthly invoice, and transparent reporting.

Guided implementation & HR support

Clear processes, training, and year-round support.

HRIS & payroll integrations

Automate eligibility, payroll deductions, and employee changes.

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  A practical next step 

See what switching administrators could look like.

 

Bring the service, billing, or support issue your team is dealing with. We’ll help you understand what a controlled transition could require.

 

Review current administration friction

 

Identify migration timing & dependencies

 

Align employers, brokers & implementation teams