Healthcare + Heroes

**No outside agencies please**

**This position is open in Austin, TX as well**

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Director of Data Engineering Role

As a Director of Data Engineering, you will own and lead SureCo’s all things Data & Analytics - strategy, team and platforms. You will have the opportunity to oversee our custom data platform tools to support our web & mobile applications and large-scale business intelligence solutions within the healthcare and health insurance industry. You will lead and guide our Data & Analytics teams to implement solutions to answer complex questions and drive business decisions around our multiple streams of data. 

Director of Data Engineering Responsibilities

Responsible for our the integrity and strategy around our data platform(s) in a scrum/agile environment

• Strategic and tactical leadership to influence and develop all related data services 
• Architect, review, and implement database schema for healthcare web & mobile applications in Postgres SQL
• Define the data & analytics strategy across Latch to promote a self-service data culture within our growing organization
• Design and implement a modern data architecture for business intelligence reporting and analytics, including that for machine learning models & data science to ensure effectiveness, scalability, and reliability 
• Responsible for architecture, performance, scalability, high availability, automated deployments, monitoring, and security to deliver the best data warehouse experience to our internal and external stakeholders 
• Engage with other Engineering teams on planning data systems to design well-architected data platforms
• Detect data quality issues, identify their root causes, implement fixes, and design data audits to capture issues
• Influence and communicate with all levels of stakeholders including analysts, developers, business users, and executives. 
• Develops and uses analytics to influence product development, tell stories through surfacing data around product usage and customer behavior
• Advanced knowledge with database design (RDBMS & NoSQL) and Python 
• Experience with CI/CD including CI/CD for database development to influence data strategy 
• Digital healthcare agency & HIPPA compliant application experience is highly preferred 

**No outside agencies please**

**This position is open in Austin, TX as well**

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Dynamics 365 CRM Power Platform Solutions Architect Role

We are looking for a Solutions Architect with extensive Microsoft Dynamics 365 CRM experience to join the SureCo family. The right candidate will be a Microsoft ecosystem / Power Platform enthusiast who is in constant pursuit of a business environment that far surpasses expectations. You will be working with our PowerOps team to deliver on all aspects of business process needs. You will own internal customer facing services related to D365 CRM, Business Central and the greater Microsoft Power Platform ecosystem. In partnership with other departments, you’ll help plan and implement various PowerOps initiatives to deliver innovation to our internal users on a continuous basis.

Dynamics 365 CRM Power Platform Solutions Architect Responsibilities

• Be a phenomenal partner, interfacing with business stakeholders in Sales, Customer Experience and other operational departments
• Successfully prioritize and relentlessly drive business initiatives, increase operational throughput by proactively eliciting feedback, seeking and identifying inefficient processes that could benefit from automation
• Be responsible for resolving issues in a timely manner and providing excellent customer service
• Be proactive in communicating pertinent and meaningful status updates
• Lead by example, building trust with admins and engineers by being hands on with developing and deploying solutions for [managed] CRM and Power Platform for B2C and B2B/Enterprise workflows
• Leading a small/mid-sized PowerOps team in an Agile Scrum/Kanban methodology, running sprint planning and backlog grooming sessions, assessing risks in current schedule, clear blocks, and help adjust roadmap

**No outside agencies please**

**This position is open in Austin, TX as well**

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

We are looking for a talented senior engineer to join our team. You will work on a mix of customer facing and internal tools.

Key Responsibilities

• Hands on approach to develop and implement a standard operating procedure for all aspects of frontend development
• Design, build and maintain the frontend for all platform user
• Collaborate and contribute with other software engineers on the technology team, and contribute ideas to our technology, algorithms, and products
• Works cross-functionally with development, product, marketing, and other teams across the organization
• Serves as a mentor to other engineers on the team  
• Provides frontend technical leadership and strategically contributes to the overall engineering technical direction 

**No outside agencies please**

**This position is open in Austin, TX as well**

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

We are looking for a talented senior engineer to join our team. You will work on a mix of customer facing and internal tools.

Senior Back End Engineer Responsibilities

• Hands on approach to develop and implement standard operating procedure for all aspects of backend development
• Design, build and maintain the backend for all platform user
• Backend development in JavaScript and working extensively with API’s data type
• Collaborate and contribute with other software engineers on the technology team, and contribute ideas to our technology, algorithms, and products
• Works cross-functionally with development, product, marketing, and other team across the organization
• Serves as a mentor to other engineers on the team  
• Provides backend technical leadership and strategically contributes to the overall engineering technical direction 

**No outside agencies please**

**This position is open in Austin, TX as well**

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the SDET Engineer Role

Reporting to Solutions Architect/Lead Engineer, the primary objective of this position is to design and develop automated testing for software quality assurance efforts contributing to the quality release of all the company’s products. This position requires a talented Software Developer who demonstrates an advanced level of technical abilities and depth of technical and testing knowledge. The candidate should be someone who takes complete ownership of the test suite and continually looks for ways to improve test coverage. This position requires the person to be familiar with the complete SDLC and have knowledge of test processes, planning, and reporting. Excellent written and oral communication skills are required to create supporting documentation, including test plans, use cases, bugs, and status reports. This position requires having a proven track record of delivering quality projects within very tight deadlines.

SDET Engineer Responsibilities

• Lead, coordinate, track, and report on test automation activities
• Develop automated tests for APIs, web and mobile applications, and performance
• Develop automated tests that can be used to rigorously test systems and applications
• Implement an automated testing approach that is maintainable, is not brittle, and can be supportive of code re-use
• Devise, develop, and implement automated testing for CI/CD
• Plan, design, develop, and execute automated tests ensuring thorough coverage and exhaustive testing of all software system components to ensure compliance with functional/system specifications
• Identify software quality risks and anticipate potential software problems at the earliest possible instance
• Communicate automated test progress, test results, and other relevant information to project stakeholders
• Educate and train QA team members in test automation
• Self-motivated, ability to work in a team environment or independently with minimal supervision
• Cultivate and disseminate knowledge of quality assurance test automation best practices
• Participate in defect triage meetings with Client's UAT and Business teams
• Provide feedback on functional and technical designs and specifications
• Performs other related duties as assigned

 *No outside agencies please*

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises.  

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for.  

• We’re Idealists – Who says healthcare can’t have heroes? 
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare. 
• We Simplify – Healthcare should cure headaches. Not create them. 
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare. 

As our Recruiter, you will own all aspects and needs of talent acquisition for the SureConian team.

Recruiter Key Responsibilities

• Manage the full-cycle recruiting experience – from sourcing to offer & close –  for multiple corporate, technical, and healthcare talent roles such as Sales Agents, Marketing Specialists, Engineers and Product Owners.
• Collaborate and partner with hiring managers and the HR team throughout the recruiting process to provide quality-tier candidates and execute on hiring needs
• Source, identify and build a talent pipeline for our business units and the respective roles
• Provide quality candidate experience for candidates going through the SureCo recruiting process 
• Identify, recommend and implement talent acquisition strategies, in partnership with the larger HR team, that enhance our recruiting processes and overall strategy
• Be able to report back to the business on talent acquisition efforts through effective metrics and analytics

**No outside agencies please**

**This position is open in Austin, TX as well**

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the QA Automation Engineer Role

Reporting to our Lead Qa Engineer, the primary objective of this position is to design and develop automated testing for software quality assurance efforts contributing to the quality release of all the company’s products. This position requires a talented Software Developer who demonstrates an advanced level of technical abilities and depth of technical and testing knowledge. The candidate should be someone who takes complete ownership of the test suite and continually looks for ways to improve test coverage. This position requires the person to be familiar with the complete SDLC and have knowledge of test processes, planning, and reporting. Excellent written and oral communication skills are required to create supporting documentation, including test plans, use cases, bugs, and status reports. This position requires having a proven track record of delivering quality projects within very tight deadlines.

QA Automation Engineer Responsibilities

• Lead, coordinate, track, and report on test automation activities
• Develop automated tests for APIs, web and mobile applications, and performance
• Develop automated tests that can be used to rigorously test systems and applications
• Implement an automated testing approach that is maintainable, is not brittle, and can be supportive of code re-use
• Devise, develop, and implement automated testing for CI/CD
• Plan, design, develop, and execute automated tests ensuring thorough coverage and exhaustive testing of all software system components to ensure compliance with functional/system specifications
• Identify software quality risks and anticipate potential software problems at the earliest possible instance
• Communicate automated test progress, test results, and other relevant information to project stakeholders
• Educate and train QA team members in test automation
• Self-motivated, ability to work in a team environment or independently with minimal supervision
• Cultivate and disseminate knowledge of quality assurance test automation best practices
• Participate in defect triage meetings with Client's UAT and Business teams
• Provide feedback on functional and technical designs and specifications
• Performs other related duties as assigned

*No outside agencies please*

* Only local candidates will be considered *

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Member Services Representative Role

Our Member Service Representatives are one of the most important pillars to our success. As you’re directly interfacing with our most precious assets, our customers. We’re looking for top tier talent that takes ownership in creating a successful journey for our clients. This is a challenging role that requires an emphasis on customer satisfaction, high energy, and work with the highest purpose of customer satisfaction and retention. please submit a resume.

Member Services Representative Responsibilities

• Answering phones from members professionally and responding to member inquiries and complaints
• Handle escalated calls, resolving more complex member issues in (First Call Resolution - FCR)
• Demonstrate outstanding service to identify the source of the issue and work to resolve member inquiries and issues in a timely and professional manner, related to benefits, eligibility and claims, financial spending accounts and correspondence
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Responsible for knowing all aspects of health program benefits including medical and pharmacy
• Required to be at workstation to answer calls in an ACD environment, subject to the monitoring of incoming and outgoing ACD calls for quality assurance during those time periods that the CSA is not scheduled for a break or lunch breaks
• Identifying, escalating priority issues, and reporting to high-level management. Responsible to take issues on a weekly basis to the dept. manager
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Handling outbound and inbound calls from external and internal customers
• Completing call reports and logs, and researching billing issues
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls

*No outside agencies please*

* Only local candidates will be considered *

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Account Executive Role 

This role requires great people skills, organizational skills, outstanding time-management, and computer skills. As an Account Executive, you will join a great sales team at our Healthcare Agency where you will be trained and licensed as a healthcare expert. Each day will be a rewarding responsibility to help individuals, families and businesses find the right healthcare for their needs. 

If you enjoy a fast-paced yet family-friendly working environment and you have a passion for healthcare and technology, we’re the company that’s making a difference. 

Account Executive Responsibilities

• Be a champion for change in our complex healthcare system and passionate about creating a more people-focused healthcare Answer incoming warm leads and get deals to the finish line 
• Close sales marketing-generated opportunities via phone, text, and email 
• Take live inbound transfers by answering phone calls promptly in a polite and professional manner
• Conduct outbound calls for provided from our warm leads database
• Engage and utilize a consultative sales approach to best explain various health care and insurance programs and services
• Actively listen during conversations to understand our customers’ needs, then provide a solution to help
• Provide world-class customer service and maintain positive relations with new and existing clientele
• Go the “extra mile” to meet sales quota and facilitate future sales
• Manage your sales leads, calendar, and time to efficiently meet monthly sales goals
• Build a residual book of business by growing and maintaining an ongoing client base
• Strive consistently to gain sales skills and stay current on the industry, product knowledge and competitive marketplace

*No outside agencies please*

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

As our Technical Recruiter, you will own all aspects and needs of talent acquisition for the SureConian team.

Key Responsibilities

• Manage the full-cycle recruiting experience – from sourcing to offer & close – for multiple technical roles in engineering development, engineering operations and product development
• Collaborate and partner with hiring managers and the HR team throughout the recruiting process to provide quality-tier candidates and execute on hiring needs
• Source, identify and build a tech talent pipeline for our business units and the respective roles
• Provide quality candidate experience for candidates going through the SureCo recruiting process
• Identify, recommend and implement talent acquisition strategies, in partnership with the larger HR team, that enhance our recruiting processes and overall strategy
• Be able to report back to the business on talent acquisition efforts through effective metrics and analytics

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises.  

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for.  

• We’re Idealists – Who says healthcare can’t have heroes? 
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare. 
• We Simplify – Healthcare should cure headaches. Not create them. 
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare. 

As our Recruiter, you will own all aspects and needs of talent acquisition for the SureConian team.

Key Responsibilities

• Manage the full-cycle recruiting experience – from sourcing to offer & close – for multiple corporate, technical, and healthcare talent roles such as Sales Agents, Marketing Specialists, Engineers and Product Owners.

• Collaborate and partner with hiring managers and the HR team throughout the recruiting process to provide quality-tier candidates and execute on hiring needs

• Source, identify and build a talent pipeline for our business units and the respective roles

• Provide quality candidate experience for candidates going through the SureCo recruiting process

• Identify, recommend and implement talent acquisition strategies, in partnership with the larger HR team, that enhance our recruiting processes and overall strategy

• Be able to report back to the business on talent acquisition efforts through effective metrics and analytics

*No outside agencies please*

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

As our Technical Recruiter, you will own all aspects and needs of talent acquisition for the SureConian team.

Technical Recruiter Responsibilities

• Manage the full-cycle recruiting experience – from sourcing to offer & close – for multiple technical roles in engineering development, engineering operations and product development
• Collaborate and partner with hiring managers and the HR team throughout the recruiting process to provide quality-tier candidates and execute on hiring needs
• Source, identify and build a tech talent pipeline for our business units and the respective roles
• Provide quality candidate experience for candidates going through the SureCo recruiting process
• Identify, recommend and implement talent acquisition strategies, in partnership with the larger HR team, that enhance our recruiting processes and overall strategy
• Be able to report back to the business on talent acquisition efforts through effective metrics and analytics