Healthcare + Heroes

We firmly and passionately believe that everyone has an obligation to make a positive impact on the human condition. We're champions for change in our complex, broken healthcare system. It's a responsibility we take seriously. If you feel the same way, we invite you to join us in creating more people-focused healthcare.

Team Testimonials

“I chose this company because the owners truly believe in doing best for the company and its employees. Company outings are awesome, and the vibe is great in the office. My team leads and sales manager are always available to help. Also, you start with a base salary and you do not have to cold call or buy leads! I have worked here for 3 years and have seen the company’s growth for the better. Thanks for always instilling in us honest and ethical practices and creating a great work environment!”
testimonials – Lesley B

“I have been at SureCo for over 3 years now and, with certainty, this has been the best decision of my career for a few reasons. First, the leadership team is approachable and genuinely cares. The vision and intention of management is contagious. Second, the company culture is fun and competitive — I’m excited to show up to work each day! Finally, working at SureCo we all have the chance to positively impact people’s lives by helping them navigate the difficult and confusing health care process.”
testimonials – Erik H

Join Us!

We’re always looking for talented, purpose-driven people who aspire to make a difference in improving modern healthcare. If you’re interested in joining the SureCo team, find our current job openings here.

Perks

  • Flexible and portable medical plans, dental and vision coverage with generous SureCo contributions towards coverage
  • Generous allowance and reimbursements for employee health-related expenses provided by SureCo
  • Complimentary telemedicine visits, access to EAP, and concierge-style perks
  • Company-paid basic life, short-term and long-term disability insurance
  • Flexible paid time off policies and SureCo paid holidays to recharge and enjoy life’s moments
  • 401K opportunities with company match and immediate vesting
  • Growing team and culture with developmental opportunities to grow your skills
  • Monthly celebrations as part of our great culture with key founders and the SureCo team

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. SureCo and its subsidiaries and partners are at the forefront of health care change in the U.S. Serving patients, consumers, and enterprises. We focus on innovative technologies, new care paradigms, all focused on aligning our incentives with our customers. Established in 2016 we’ve grown from 10 to over 100 (and counting) Sureconians – what we call our awesome team members! 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it here at SureCo. Our people are inspiring and are inspired by what we do, who we get to do it with, and who we do it for.  

Summary 

We are looking for a team member to join the SureCo family. This position is tailored for a highly motivated, go-getter who has the desire to grow, learn new technologies, and apply new skill sets within the company.  The ideal candidate is someone who has a utility-player mindset, is able to communicate effectively and work as a member of a team.

Our culture is collaborative, focused, and fast-paced. If you're the best at what you do and our mission resonates with you, we'd love to have you join us.

Key Responsibilities

• Track, resolve, and communicate the status of end-user tickets using Jira Service Management.

• On-Boarding and Off-Boarding of employees. Remote deployments of PC’s and Mac’s as needed. Workstation setups, including imaging

• Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution, including network connectivity both wired and wireless, on-prem servers, printers, and media devices such as TVs.

• Utilizing the Atlassian suite, help build support documents to set the direction for IT Operations. 

• Maintain and track software and hardware inventory on a regular basis. Informing stakeholders on needs and licensing.

• Communicate effectively on task statuses, project assignments, triaging of issues, and update with the IT Team.

• Provide excellent customer service being the face of IT for all users in the office and remote.

Requirements

• 2-3 years of experience in an IT support/helpdesk role, supporting on-site and remote users. 

• Strong experience in troubleshooting Windows and Apple Hardware and Software. 

• Strong working knowledge of Office 365 applications such as Outlook, Excel, Team, SharePoint, and OneDrive

• Experience with Office 365 management/administration, such as creating mailboxes and applying permissions.

• Understanding and working knowledge of network concepts such as DHCP, DNS, TCP/IP, and 802.1x

• Excellent written and oral communication skills

• Solid analytics and problem-solving abilities. 

• Comfortable with growth in a fast-paced environment. 

• Can appropriately escalate issues as needed.

• Can-do attitude, defaulting to “yes, we will figure out a way”

Nice to have

• Scripting proficiency in PowerShell, Python, and bash

• Experience with Azure Active Directory and Group Policy

• Microsoft Endpoint Management

Why us?

This is an amazing opportunity to join a growing team at a fast-paced, mission-driven startup. You will be an integral part of the team with a high level of responsibility and room for growth.

Benefits and Perks 

• 401k + company match 

• Market competitive total compensation package 

• You'll be a core member of our team as we grow the company 

• Unlimited vacation 

• People driven culture 

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Apply with Payocity