Healthcare + Heroes

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises.

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for.

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

As our Recruiter, you will own all aspects and needs of talent acquisition for the SureConian team.

Key Responsibilities

• Manage the full-cycle recruiting experience – from sourcing to offer & close – for multiple corporate, technical, and healthcare talent roles such as Sales Agents, Marketing Specialists, Engineers and Product Owners.

• Collaborate and partner with hiring managers and the HR team throughout the recruiting process to provide quality-tier candidates and execute on hiring needs

• Source, identify and build a talent pipeline for our business units and the respective roles

• Provide quality candidate experience for candidates going through the SureCo recruiting process

• Identify, recommend and implement talent acquisition strategies, in partnership with the larger HR team, that enhance our recruiting processes and overall strategy

• Be able to report back to the business on talent acquisition efforts through effective metrics and analytics

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it! 

About the Teletherapist Role  
Tembi Health, a subsidiary of the SureCo family is looking for professionals in the healthcare field who are experts at providing telemedicine services. We offer nationwide telemedicine services to our members and are expanding into Teletherapy. We are seeking to network with Teletherapists to provide virtual counseling visits (phone/video) to our members. The Tele will:

• Conduct virtual/remote therapy visits for patients with anxiety, depression and other mental health conditions (including but not limited to stress, relationships, health concerns, etc.)
• Ability to develop rapport and sustain therapeutic relationships
• Utilize evidence-based approaches to treatment consistent with health/mental health integration and responsive to personal factors in treatment engagement
• Provide culturally competent services that are individualized to client needs and reflect the integration of race, ethnicity, culture, primary language, immigration status, sexuality, age, and gender
• Maintain a comprehensive record of the patient’s complete physical and mental health history
• Cultivate an environment of trust and compassion between patients and providers
• Ability to develop and executive treatment plans based on evidence based practices, and informed by objective data

This role is a remote, temporary contract position not to exceed 12 months.

Let's talk high level... you will manage the day-to-day operations of the Utilization Management Department within the TPA business unit. Specifically you will: 

• Assists in developing and maintaining policies and procedures for the TPA related to Utilization Management.
• Ensures cost effective and quality patient care by appropriate utilization of resources. 
• Leads and provides direction to staff which may include Outside Utilization, Extended Care, Chronic Care Management Discharge Planning, Transportation and others as assigned.
•  Collaborates with the multi-disciplinary teams (CSR, Provider Services, Brokers, Clinical Ops) to plan and coordinate care across the continuum.
• Coordinates and manages members' care with OON or In-network facilities and providers. Identifies risk management and quality of care issues across the continuum.
• Surfaces issues and any suggestions to the appropriate multi-disciplinary team members.
• Manages SureCo administered programs to ensure appropriate utilization of resources which meet programs guidelines and patient needs.
• Assures compliance with Federal, State, TJC, NCQA, other regulatory agencies and internal standards and requirements.
• Provides direction to staff regarding utilization review, care coordination, discharge planning, and other services across the continuum of care.
• Assists in conducting statistical studies in utilization trends, patterns, and outcomes.

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. SureCo and its subsidiaries and partners are at the forefront of health care change in the U.S. Serving patients, consumers, and enterprises. We focus on innovative technologies, new care paradigms, all focused on aligning our incentives with our customers. Established in 2016 we’ve grown from 10 to over 100 (and counting) Sureconians – what we call our awesome team members!

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it here at SureCo! Our people are inspiring and are inspired by what we do, who we get to do it with, and who we do it for.

About the Provider Relations Representative Role:

The Concierge Team serves providers to facilitate the delivery of healthcare acting as an ambassador on behalf of the member. In a contact center work-environment, the Concierge Team deploys empathy, problem-solving skills, and perseverance to exceed the expectations of its members and providers. The Concierge Team will respond to all member and provider inquiries delivering top caliber service through multiple communication channels. With the assistance of data and technology, we guide providers through scheduling, benefits, medical bills, Pre Auth status, and care services to ensure a high value experience.

Key Responsibilities

• Respond to the inbound provider communications (call, text, email, chat, fax, etc.) while adhering to designated protocols and service responses while providing exceptional customer service
• Assist in cases requiring additional non-clinical follow-up and care coordination, including, but not limited to eligibility, scheduling appointments, program benefits, medical bills, provider network inquiries, Pre authorizations, and care management program assistance, etc.
• Communicate and collaborate with interdisciplinary teams, when needed ensure effective soft transfers with utilization management and clinical teams
• Accurately collects and documents the appropriate level of information to facilitate resolution and identify trends
• Function as a detective to find creative solutions to difficult problems
• Ensure problem resolution or smoothly transition to a higher-level advocate or manager when appropriate
• Participate in process improvement activities by openly sharing thoughts, ideas, and constructive feedback to technical, and management
• Recognizes the presence of provider issues that may require immediate clinical assessment or action, notifies clinical staff, and follow up/updates provider weekly until resolved
• Closely monitors all open cases, updating provider and/or member on a weekly basis until issue is revolved
• Proactively making outbound calls to providers educating who we are, how we work, and why they should work with us -persuade participation-
• May send reimbursement and appeal forms and walk them thru that process
• Responds appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur
• Ensures adherence to daily operating metrics systems
• Other duties and projects as assigned

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises.

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. Some things about us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

As our Healthcare Recruiter, you will own aspects and needs of talent acquisition for the SureConian team.

Key Responsibilities

• Manage the full-cycle recruiting experience – from sourcing to offer & close – for multiple corporate and healthcare talent roles 

• Collaborate and partner with hiring managers and the HR team throughout the recruiting process to provide quality-tier candidates and execute on hiring needs

• Source, identify and build a talent pipeline for our business units and the respective roles

• Provide quality candidate experience for candidates going through the SureCo recruiting process

• Identify, recommend and implement talent acquisition strategies, in partnership with the larger HR team, that enhance our recruiting processes and overall strategy

• Be able to report back to the business on talent acquisition efforts through effective metrics and analytics

As a Telehealth Assistant you will assist the telemedicine medical group with scheduling, appointment reminders, pharmacy issue support, and general customer support.  Specifically you will:

• Primary telemedicine customer service representative, communicating within HIPAA guidelines via phone, video, email, voicemail, fax and text. 
• Tracks and organizes patient and provider communications using various electronic systems. 
• Communication with patients, professional associates and potential referral sources to enhance service and relationships. 
• Support providers with administrative tasks related to care coordination and patient encounters, entering patient medical history and pharmacy information, patient labs and radiology orders, doctors’ notes, and prescriptions.  
• Maintain accurate patient records, track patient encounters and promptly respond to patient and provider messages. 
• Develop and implement new processes to ensure we deliver high quality care to our patients 
• Provide engagement, screening, telehealth education, and problem resolution to patients as needed.  
• Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect. 
• Participate in training/competency, and facilitate orientation of new telehealth employees 
• Maintain confidentiality with all patient information 

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises.

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. A few things about us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Account Executive Role

As an Account Executive, you will join a great Acquisition Sales team in our Healthcare Agency division where you will be trained and become a licensed healthcare expert! Each day will be a rewarding responsibility to help individuals, families and businesses find the right healthcare for their needs.

Account Executive Responsibilities

• Be a champion for change in our complex healthcare system and passionate about creating a more people-focused healthcare
• Answer incoming warm leads and get deals to the finish line
• Close sales marketing-generated opportunities via phone, text, and email
• Take live inbound transfers by answering phone calls promptly in a polite and professional manner
• Conduct outbound calls for provided from our warm leads database
• Engage and utilize a consultative sales approach to best explain various health care and insurance programs and services
• Actively listen during conversations to understand our customers’ needs, then provide a solution to help
• Provide world-class customer service and maintain positive relations with new and existing clientele
• Go the “extra mile” to meet sales quota and facilitate future sales
• Manage your sales leads, calendar, and time to efficiently meet monthly sales goals
• Build a residual book of business by growing and maintaining an ongoing client base
• Strive consistently to gain sales skills, stay current on the industry, product knowledge and competitive marketplace

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises.  

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for.  

• We’re Idealists – Who says healthcare can’t have heroes? 
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare. 
• We Simplify – Healthcare should cure headaches. Not create them. 
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare. 

As our Recruiter, you will own all aspects and needs of talent acquisition for the SureConian team.

Key Responsibilities

• Manage the full-cycle recruiting experience – from sourcing to offer & close – for multiple corporate, technical, and healthcare talent roles such as Sales Agents, Marketing Specialists, Engineers and Product Owners.

• Collaborate and partner with hiring managers and the HR team throughout the recruiting process to provide quality-tier candidates and execute on hiring needs

• Source, identify and build a talent pipeline for our business units and the respective roles

• Provide quality candidate experience for candidates going through the SureCo recruiting process

• Identify, recommend and implement talent acquisition strategies, in partnership with the larger HR team, that enhance our recruiting processes and overall strategy

• Be able to report back to the business on talent acquisition efforts through effective metrics and analytics

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. SureCo and its subsidiaries and partners are at the forefront of health care change in the U.S. Serving patients, consumers, and enterprises. We focus on innovative technologies, new care paradigms, all focused on aligning our incentives with our customers. Established in 2016 we’ve grown from 10 to over 100 (and counting) Sureconians – what we call our awesome team members!

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it here at SureCo! Our people are inspiring and are inspired by what we do, who we get to do it with, and who we do it for.

Summary

As a Senior Data Engineer, you will own and lead SureCo’s Data Platform. You will have the opportunity to oversee custom data platform to support our web, mobile application, and large-scale business intelligence solutions within the healthcare and health insurance space. You will work closely with our analytics and engineering teams to implement solutions to answer complex questions and drive business decisions.

Key Responsibilities

• Architect, review, and implement Database schema for Health care mobile and web applications in Postgres SQL. 
• Develop modern data architectural approaches for business intelligence reporting and analytics, including that for machine learning models and data science, ensuring effectiveness, scalability, and reliability. 
• Design, develop, implement, and optimize ELT processes that merge data from disparate sources into Snowflake for consumption by data analysts and scientists, business owners, and decisions makers. 
• Detect data quality issues, identify their root causes, implement fixes, and design data audits to capture issues. 
• Distill technical requirements into the product development and operational process via continuous collaboration with product, engineering, and analytics team members. 
• Influence and communicate with all levels of stakeholders including analysts, developers, and business users. 
• Gather and build canned and ad hoc reports using Reporting and visualization tools like Power BI/AWS QuickSight.
• Implement security best-practices and other compliance requirements.
• Able to anticipate problems and proactively develop appropriate solutions for our Data team.

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Member Services Representative Role

Our Member Service Representatives are one of the most important pillars to our success. As you’re directly interfacing with our most precious assets, our customers. We’re looking for top tier talent that takes ownership in creating a successful journey for our clients. This is a challenging role that requires an emphasis on customer satisfaction, high energy, and work with the highest purpose of customer satisfaction and retention.

Member Services Representative Responsibilities

• Answering phones from members professionally and responding to member inquiries and complaints
• Handle escalated calls, resolving more complex member issues in (First Call Resolution - FCR)
• Demonstrate outstanding service to identify the source of the issue and work to resolve member inquiries and issues in a timely and professional manner, related to benefits, eligibility and claims, financial spending accounts and correspondence
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Responsible for knowing all aspects of health program benefits including medical and pharmacy
• Required to be at workstation to answer calls in an ACD environment, subject to the monitoring of incoming and outgoing ACD calls for quality assurance during those time periods that the CSA is not scheduled for a break or lunch breaks
• Identifying, escalating priority issues, and reporting to high-level management. Responsible to take issues on a weekly basis to the dept. manager
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Handling outbound and inbound calls from external and internal customers
• Completing call reports and logs, and researching billing issues
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls

We are looking for a driven and experienced Sales Development Representative(s) to deliver qualified sales opportunities for a new product offering in the SureCo product line, EnrollMe. Under direction of the Senior Director of Product Marketing, you will own the initial contact with several key accounts to drive interest and demo/presentation bookings and help SureCo acquire new customers. You will possess a natural orientation towards sales and love connecting with people. You will consistently demonstrate an ability to hit your goals. This role is directly involved in generating demand for a new product that SureCo is bringing to market, and you will own the first conversations.  Specifically you will:

• Prospect and hunt for the right contacts at small- to mid-level companies 
• Generate interest through outbound email and phone campaigns 
• Follow up with relevant messaging based on targeted segment 
• Conduct qualifying calls and speak knowledgably with decision makers such as VPs and Directors 
• Coordinate initial demos/presentations with Executive Team 
• Contribute to overall team success - relay any information that may be of value to the team be it best practices, new features, competitive pressures, etc. 
• Other duties as assigned 

Within the first 3 months, it is expected that SDRs will: 

• Become experts on the EnrollMe product, messaging, and high-tech tools to be successful (HubSpot, Microsoft Teams, LinkedIn, Google Apps, etc.) 
• Help write the sales playbook 
• Leverage opportunities to learn the market and business 
• Weigh-in on the direction of the company 
• Consistently meet and exceed goals and commissions 

By approximately 4-12 months, it is expected that SDRs will: 

• Build on core skills and next-level sales knowledge 
• Continue to exceed goals and maintain momentum 
• Sit in on and participate in sales presentations to learn what it takes to close 5- and 6-figure deals 

SureCo is looking for professionals in the healthcare field who are experts at providing virtual care services. The Virtual Case Manager will coordinate the plan of care and provide comprehensive care coordination and oversight of patient’s care remotely on the Compassionate Care Client’s inpatient unit(s).

The RN Virtual Case Manager, in collaboration with members of the inter-disciplinary healthcare team, leads the development and implementation of the multidisciplinary plan of care for patients, determining appropriate patient status and level of care; ensuring effective quality and cost-efficient outcomes by performing concurrent and retrospective case review, and supervising the provision of the discharge plan of care.

This role is a temporary contract position not to exceed 12 months.

Case Manager Responsibilities

· Assess clients’ physical and mental wellness, needs, preferences and abilities, and develop plans to improve

· Work with clients, family and friend support networks, and health care professionals to put care plans in place

· Listen to clients’ concerns and provide intervention as required

· Record clients’ progress, charting referrals, and find appropriate resources for the client

· Evaluate clients’ progress periodically and adjust as needed

· Follow up with discharged clients to ensure they are satisfied with services and still in good physical and mental health

SureCo is looking for professionals in the healthcare field who are experts at providing virtual care services. The Virtual Case Manager will coordinate the plan of care and provide comprehensive care coordination and oversight of patient’s care remotely on the Compassionate Care Client’s inpatient unit(s). 

The RN Virtual Case Manager, in collaboration with members of the inter-disciplinary healthcare team, leads the development and implementation of the multidisciplinary plan of care for patients, determining appropriate patient status and level of care; ensuring effective quality and cost-efficient outcomes by performing concurrent and retrospective case review, and supervising the provision of the discharge plan of care. 

This role is a temporary contract position not to exceed 12 months.

Case Manager Responsibilities 

· Assess clients’ physical and mental wellness, needs, preferences and abilities, and develop plans to improve

· Work with clients, family and friend support networks, and health care professionals to put care plans in place

· Listen to clients’ concerns and provide intervention as required

· Record clients’ progress, charting referrals, and find appropriate resources for the client

· Evaluate clients’ progress periodically and adjust as needed

· Follow up with discharged clients to ensure they are satisfied with services and still in good physical and mental health 

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Account Executive Role 

As an Account Executive, you will join a great Acquisition Sales team in our Healthcare Agency division where you will be trained and become a licensed healthcare expert! Each day will be a rewarding responsibility to help individuals, families and businesses find the right healthcare for their needs.

Account Executive Responsibilities

• Be a champion for change in our complex healthcare system and passionate about creating a more people-focused healthcare 
• Answer incoming warm leads and get deals to the finish line 
• Close sales marketing-generated opportunities via phone, text, and email 
• Take live inbound transfers by answering phone calls promptly in a polite and professional manner
• Conduct outbound calls for provided from our warm leads database
• Engage and utilize a consultative sales approach to best explain various health care and insurance programs and services
• Actively listen during conversations to understand our customers’ needs, then provide a solution to help
• Provide world-class customer service and maintain positive relations with new and existing clientele
• Go the “extra mile” to meet sales quota and facilitate future sales
• Manage your sales leads, calendar, and time to efficiently meet monthly sales goals
• Build a residual book of business by growing and maintaining an ongoing client base
• Strive consistently to gain sales skills, stay current on the industry, product knowledge and competitive marketplace

**No outside agencies please**

**This position is open in Austin, TX as well**

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

We are looking for a talented senior engineer to join our team. You will work on a mix of customer facing and internal tools.

Senior Back End Engineer Responsibilities

• Hands on approach to develop and implement standard operating procedure for all aspects of backend development
• Design, build and maintain the backend for all platform user
• Backend development in JavaScript and working extensively with API’s data type
• Collaborate and contribute with other software engineers on the technology team, and contribute ideas to our technology, algorithms, and products
• Works cross-functionally with development, product, marketing, and other team across the organization
• Serves as a mentor to other engineers on the team  
• Provides backend technical leadership and strategically contributes to the overall engineering technical direction