Healthcare + Heroes

*No outside agencies please*

* Only local candidates will be considered *

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Member Services Representative Role

Our Member Service Representatives are one of the most important pillars to our success. As you’re directly interfacing with our most precious assets, our customers. We’re looking for top tier talent that takes ownership in creating a successful journey for our clients. This is a challenging role that requires an emphasis on customer satisfaction, high energy, and work with the highest purpose of customer satisfaction and retention.

Member Services Representative Responsibilities

• Answering phones from members professionally and responding to member inquiries and complaints
• Handle escalated calls, resolving more complex member issues in (First Call Resolution - FCR)
• Demonstrate outstanding service to identify the source of the issue and work to resolve member inquiries and issues in a timely and professional manner, related to benefits, eligibility and claims, financial spending accounts and correspondence
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Responsible for knowing all aspects of health program benefits including medical and pharmacy
• Required to be at workstation to answer calls in an ACD environment, subject to the monitoring of incoming and outgoing ACD calls for quality assurance during those time periods that the CSA is not scheduled for a break or lunch breaks
• Identifying, escalating priority issues, and reporting to high-level management. Responsible to take issues on a weekly basis to the dept. manager
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Handling outbound and inbound calls from external and internal customers
• Completing call reports and logs, and researching billing issues
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls

We are looking for a driven and experienced Sales Development Representative(s) to deliver qualified sales opportunities for a new product offering in the SureCo product line, EnrollMe. Under direction of the Senior Director of Product Marketing, you will own the initial contact with several key accounts to drive interest and demo/presentation bookings and help SureCo acquire new customers. You will possess a natural orientation towards sales and love connecting with people. You will consistently demonstrate an ability to hit your goals. This role is directly involved in generating demand for a new product that SureCo is bringing to market, and you will own the first conversations.  Specifically you will:

• Prospect and hunt for the right contacts at small- to mid-level companies 
• Generate interest through outbound email and phone campaigns 
• Follow up with relevant messaging based on targeted segment 
• Conduct qualifying calls and speak knowledgably with decision makers such as VPs and Directors 
• Coordinate initial demos/presentations with Executive Team 
• Contribute to overall team success - relay any information that may be of value to the team be it best practices, new features, competitive pressures, etc. 
• Other duties as assigned 

Within the first 3 months, it is expected that SDRs will: 

• Become experts on the EnrollMe product, messaging, and high-tech tools to be successful (HubSpot, Microsoft Teams, LinkedIn, Google Apps, etc.) 
• Help write the sales playbook 
• Leverage opportunities to learn the market and business 
• Weigh-in on the direction of the company 
• Consistently meet and exceed goals and commissions 

By approximately 4-12 months, it is expected that SDRs will: 

• Build on core skills and next-level sales knowledge 
• Continue to exceed goals and maintain momentum 
• Sit in on and participate in sales presentations to learn what it takes to close 5- and 6-figure deals 

SureCo is looking for professionals in the healthcare field who are experts at providing virtual care services. The Virtual Case Manager will coordinate the plan of care and provide comprehensive care coordination and oversight of patient’s care remotely on the Compassionate Care Client’s inpatient unit(s).

The RN Virtual Case Manager, in collaboration with members of the inter-disciplinary healthcare team, leads the development and implementation of the multidisciplinary plan of care for patients, determining appropriate patient status and level of care; ensuring effective quality and cost-efficient outcomes by performing concurrent and retrospective case review, and supervising the provision of the discharge plan of care.

This role is a temporary contract position not to exceed 12 months.

Case Manager Responsibilities

· Assess clients’ physical and mental wellness, needs, preferences and abilities, and develop plans to improve

· Work with clients, family and friend support networks, and health care professionals to put care plans in place

· Listen to clients’ concerns and provide intervention as required

· Record clients’ progress, charting referrals, and find appropriate resources for the client

· Evaluate clients’ progress periodically and adjust as needed

· Follow up with discharged clients to ensure they are satisfied with services and still in good physical and mental health

SureCo is looking for professionals in the healthcare field who are experts at providing virtual care services. The Virtual Case Manager will coordinate the plan of care and provide comprehensive care coordination and oversight of patient’s care remotely on the Compassionate Care Client’s inpatient unit(s). 

The RN Virtual Case Manager, in collaboration with members of the inter-disciplinary healthcare team, leads the development and implementation of the multidisciplinary plan of care for patients, determining appropriate patient status and level of care; ensuring effective quality and cost-efficient outcomes by performing concurrent and retrospective case review, and supervising the provision of the discharge plan of care. 

This role is a temporary contract position not to exceed 12 months.

Case Manager Responsibilities 

· Assess clients’ physical and mental wellness, needs, preferences and abilities, and develop plans to improve

· Work with clients, family and friend support networks, and health care professionals to put care plans in place

· Listen to clients’ concerns and provide intervention as required

· Record clients’ progress, charting referrals, and find appropriate resources for the client

· Evaluate clients’ progress periodically and adjust as needed

· Follow up with discharged clients to ensure they are satisfied with services and still in good physical and mental health 

*No outside agencies please*

* Only local candidates will be considered *

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Account Executive Role 

This role requires great people skills, organizational skills, outstanding time-management, and computer skills. As an Account Executive, you will join a great sales team at our Healthcare Agency where you will be trained and licensed as a healthcare expert. Each day will be a rewarding responsibility to help individuals, families and businesses find the right healthcare for their needs. 

If you enjoy a fast-paced yet family-friendly working environment and you have a passion for healthcare and technology, we’re the company that’s making a difference. 

Account Executive Responsibilities

• Be a champion for change in our complex healthcare system and passionate about creating a more people-focused healthcare Answer incoming warm leads and get deals to the finish line 
• Close sales marketing-generated opportunities via phone, text, and email 
• Take live inbound transfers by answering phone calls promptly in a polite and professional manner
• Conduct outbound calls for provided from our warm leads database
• Engage and utilize a consultative sales approach to best explain various health care and insurance programs and services
• Actively listen during conversations to understand our customers’ needs, then provide a solution to help
• Provide world-class customer service and maintain positive relations with new and existing clientele
• Go the “extra mile” to meet sales quota and facilitate future sales
• Manage your sales leads, calendar, and time to efficiently meet monthly sales goals
• Build a residual book of business by growing and maintaining an ongoing client base
• Strive consistently to gain sales skills and stay current on the industry, product knowledge and competitive marketplace

**No outside agencies please**

**This position is open in Austin, TX as well**

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

We are looking for a talented senior engineer to join our team. You will work on a mix of customer facing and internal tools.

Key Responsibilities

• Hands on approach to develop and implement a standard operating procedure for all aspects of frontend development
• Design, build and maintain the frontend for all platform user
• Collaborate and contribute with other software engineers on the technology team, and contribute ideas to our technology, algorithms, and products
• Works cross-functionally with development, product, marketing, and other teams across the organization
• Serves as a mentor to other engineers on the team  
• Provides frontend technical leadership and strategically contributes to the overall engineering technical direction 

**No outside agencies please**

**This position is open in Austin, TX as well**

About SureCo

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises. 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. 

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

We are looking for a talented senior engineer to join our team. You will work on a mix of customer facing and internal tools.

Senior Back End Engineer Responsibilities

• Hands on approach to develop and implement standard operating procedure for all aspects of backend development
• Design, build and maintain the backend for all platform user
• Backend development in JavaScript and working extensively with API’s data type
• Collaborate and contribute with other software engineers on the technology team, and contribute ideas to our technology, algorithms, and products
• Works cross-functionally with development, product, marketing, and other team across the organization
• Serves as a mentor to other engineers on the team  
• Provides backend technical leadership and strategically contributes to the overall engineering technical direction