Healthcare + Heroes

About SureCo

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation. 

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

· We’re Idealists – Who says healthcare can’t have heroes?

· We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

· We Simplify – Healthcare should cure headaches. Not create them.

· We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Senior Accountant Role 

As our Senior Accountant, you will help take the accounting function the next level as we business continues to grow and evolve. 

Responsibilities

· Develop and assist in implementing accounting best practices for the Finance & Accounting function 

· Access and process all company AP invoices for payment, ensuring timely and accurate payment to vendors

· Review expenses, including payroll, for multiple corporate entities 

· Reconcile revenue from high volume ACH and credit card transactions to the merchant processor

· Responsible for daily cash transactions and monthly bank reconciliations

· Manage and reconcile Intercompany and Related Party accounting for multiple entities

· Maintain accurate files and documentation in accordance with company policies and procedures 

· Month end closing processes, including monthly balance sheet reconciliations, accrual accounting and journal entries. 

· Ensure timely and consistent process for maintaining financial records and documentation 

· Support monthly financial budget and variance reporting 

· Assist with required tax filings 

· Perform other assigned accounting, finance or administrative tasks as required

 SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation. 

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?

• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.

• We Simplify – Healthcare should cure headaches. Not create them.

• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Member Services Representative Role

Our Member Service Representatives are one of the most important pillars to our success. As you’re directly interfacing with our most precious assets, our customers. We’re looking for top tier talent that takes ownership in creating a successful journey for our clients. This is a challenging role that requires an emphasis on customer satisfaction, high energy, and work with the highest purpose of customer satisfaction and retention.

Member Services Representative Responsibilities

• Answering phones from members professionally and responding to member inquiries and complaints
• Handle escalated calls, resolving more complex member issues in (First Call Resolution - FCR)
• Demonstrate outstanding service to identify the source of the issue and work to resolve member inquiries and issues in a timely and professional manner, related to benefits, eligibility and claims, financial spending accounts and correspondence
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Responsible for knowing all aspects of health program benefits including medical and pharmacy
• Required to be at workstation to answer calls in an ACD environment, subject to the monitoring of incoming and outgoing ACD calls for quality assurance during those time periods that the CSA is not scheduled for a break or lunch breaks
• Identifying, escalating priority issues, and reporting to high-level management. Responsible to take issues on a weekly basis to the dept. manager
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Handling outbound and inbound calls from external and internal customers
• Completing call reports and logs, and researching billing issues
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls

 About SureCo

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation. 

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About The IT Specialist Role

You are persistent. You are not easily flustered. You don’t give up and are determined to find the answer to complex problems. If this sounds like you, being an IT Specialist on our team is tailored just for you!

Responsibilities

• Track, resolve, and communicate the status of end-user tickets using Jira Service Management.
• On-Boarding and Off-Boarding of employees. Remote deployments of PC’s and Mac’s as needed. Workstation setups, including imaging, monitor placement, and cable management. 
• Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution, including network connectivity both wired and wireless, cloud systems, printers, and media devices such as TVs.
• Utilizing the Atlassian suite, help build support documents to set direction for IT Operations. 
• Work with senior IT staff or engineering on infrastructure and automation related projects. 
• Maintain and track software and hardware inventory on a regular basis. Informing stakeholders on needs and licensing.
• Maintain a clean and organized IT environment at the Austin Office. 
• Communicate effectively on task statuses, project assignments, triaging of issues, and update with the IT Team.
• Provide excellent customer service being the face of IT for all users in the office and remote.

About SureCo

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation. 

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Claims Examiner Role

The Claims Examiner is responsible for working with the Senior Claims Manager to ensure compliance with applicable rules and regulations set forth. Responsible for maintaining routine auditing functions and providing feedback on departmental activities to ensure ongoing compliance with claim inventory. Specifically you will: 

• Evaluates claims adjudication using standard principles and state-specific policies and regulations in order to ensure accurate and timely claims adjudication
• Performs moderately sophisticated claim audits on a routine basis for payment accuracy by following regulatory standards, and business policies
• Conducts quality assurance audits for claim adjustments, refunds, and provider disputes
• Performs focused reviews and provides reports to the Compliance team
• Tracks and monitors all audit scores in a database
• Assists in preparing audit reports as requested
• Verifying and adjudicating provider claims in moderate to high-level complexity categories.
• Adjudicate all professional (HCFA) and/or institutional (UB) and outpatient facility claims. Responsible for meeting or exceeding production and quality standards for all specific types of claim
• Route claims that cannot be finalized.
• Research, resolve and respond to inquiries and problems of a moderately complex nature.
• Follow claims policies and procedures.
• Interface with other departments, when necessary, regarding claims issues.
• Assist the Senior Claim Manager when asked to research and audit claims for health plan compliance.
• Participate in Claims Department staff meetings and other activities as needed.
• Ensure the privacy and security of PHI (Protected Health Information) as outlined in health plans policies and procedures relating to HIPAA compliance.
• Responsible for mentoring newer analysts/examiners.
• Perform other duties as assigned including claims auditing and data analysis

 About SureCo

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation. 

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About The Administrative Assistant Role

We're seeking a highly-motivated and driven Administrative Assistant to support our growing legacy in Austin, TX! You will have the opportunity to provide general and administrative support to our Telemedicine team, which will include entering data regarding patient records, medical history, patient encounters, trackable data and obtaining records at the request of the telemedicine providers. In addition, you'll be one of the first smiling faces our customers and visitors will greet at the front of the office!

Your flexibility and ability to adjust to constantly changing needs will help you thrive in this position!

Responsibilities

• Communicate within HIPAA guidelines via phone, video, email, voicemail, fax and text.
• Track and organize patient records using various electronic systems. 
• Support providers with administrative tasks related to care coordination and patient encounters, entering patient medical history and pharmacy information, patient labs and radiology orders, doctors’ notes, and prescriptions. Track and manage laboratory results, medical records and radiology orders. 
• Maintain accurate patient records, track patient encounters and promptly respond to patient and provider messages.
• Develop and implement new processes to ensure we deliver high quality care to our patients.
• Provide engagement, screening, telehealth education, and problem resolution to patients as needed. 
• Participate in training/competency and facilitate orientation of new telehealth employees. 
• Assist with onboarding new providers, obtaining credentials, scheduling training, and coordinating meetings with providers and administrative staff. 
• Schedule Clinical Ops meetings, agenda, follow ups, and meeting note taking. 
• Front office reception tasks included 
• Maintain confidentiality with all patient information

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation.

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Telehealth Assistant Role

As a Telehealth Assistant you will assist the telemedicine medical group with scheduling, appointment reminders, pharmacy issue support, and general customer support. Specifically you will:

• Primary telemedicine customer service representative, communicating within HIPAA guidelines via phone, video, email, voicemail, fax and text.
• Tracks and organizes patient and provider communications using various electronic systems.
• Communication with patients, professional associates and potential referral sources to enhance service and relationships.
• Support providers with administrative tasks related to care coordination and patient encounters, entering patient medical history and pharmacy information, patient labs and radiology orders, doctors’ notes, and prescriptions.
• Maintain accurate patient records, track patient encounters and promptly respond to patient and provider messages.
• Develop and implement new processes to ensure we deliver high quality care to our patients
• Provide engagement, screening, telehealth education, and problem resolution to patients as needed.
• Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Participate in training/competency, and facilitate orientation of new telehealth employees
• Maintain confidentiality with all patient information

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation.

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Recruiter Role:

As our Recruiter, you will own all aspects and needs of talent acquisition for the SureConian team.

Key Responsibilities

• Manage the full-cycle recruiting experience – from sourcing to offer & close – for multiple corporate, technical, and healthcare talent roles such as Sales Agents, Marketing Specialists, Engineers and Product Owners.
• Collaborate and partner with hiring managers and the HR team throughout the recruiting process to provide quality-tier candidates and execute on hiring needs
• Source, identify and build a talent pipeline for our business units and the respective roles
• Provide quality candidate experience for candidates going through the SureCo recruiting process
• Identify, recommend and implement talent acquisition strategies, in partnership with the larger HR team, that enhance our recruiting processes and overall strategy
• Be able to report back to the business on talent acquisition efforts through effective metrics and analytics

About SureCo

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation. 

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Telemedicine Physician Role
Tembi Health, a subsidiary of the SureCo family is looking for professionals in the healthcare field who are experts at providing telemedicine services. We offer nationwide telemedicine services to our members. We are seeking to network with Telemedicine Physicians to provide the following:

• Discussing and reviewing  patients' medical history, symptoms, allergies, and current medications.
• Asking patients situation-specific questions to formulate accurate diagnoses.
• Formulating suitable treatment plans to address non-threatening conditions, such as common colds, cases of flu, ear infections, urinary tract infections, allergies, and rashes.
• Prescribing various diagnostic tests to aid in providing accurate diagnoses.
• Analyzing diagnostic test results and explaining them to patients.
• Prescribing suitable medications to patients and providing proper dosage and administration instructions.
• Maintaining accurate records of patient's contact details, medical history, prescribed medications, allergies, diagnoses, and progress.
• Advising patients on suitable diets and exercise regimens to improve their overall health.
• Assisting patients in managing chronic health conditions.

 About SureCo

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation. 

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Senior Data Engineer Role

As a Senior Data Engineer, you will own and lead SureCo’s Data Platform. You will have the opportunity to oversee custom data platform to support our web, mobile application, and large-scale business intelligence solutions within the healthcare and health insurance space. You will work closely with our analytics and engineering teams to implement solutions to answer complex questions and drive business decisions.

Responsibilities

• Architect, review, and implement Database schema for Health care mobile and web applications in Postgres SQL. 
• Develop modern data architectural approaches for business intelligence reporting and analytics, including that for machine learning models and data science, ensuring effectiveness, scalability, and reliability. 
• Design, develop, implement, and optimize ELT processes that merge data from disparate sources into Snowflake for consumption by data analysts and scientists, business owners, and decisions makers. 
• Detect data quality issues, identify their root causes, implement fixes, and design data audits to capture issues. 
• Distill technical requirements into the product development and operational process via continuous collaboration with product, engineering, and analytics team members. 
• Influence and communicate with all levels of stakeholders including analysts, developers, and business users. 
• Gather and build canned and ad hoc reports using Reporting and visualization tools like Power BI/AWS QuickSight.
• Implement security best-practices and other compliance requirements.
• Able to anticipate problems and proactively develop appropriate solutions for our Data team.

 About SureCo

SureCo is a PURPOSE driven company that is dedicated to disrupting our broken healthcare system! We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises across the nation. 

We are an organization focused on making real change, high energy, and team driven performance! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. How people describe us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Data Engineer Role

As a Data Engineer, you will own and lead SureCo’s Data Platform. You will have the opportunity to oversee custom data platform to support our web, mobile application, and large-scale business intelligence solutions within the healthcare and health insurance space. You will work closely with our analytics and engineering teams to implement solutions to answer complex qeustions and drive business decisions.

Take the team to the next level and continue to develop your leadership skills with our endless growth opportunities!

Responsibilities

• Architect, review, and implement Database schema for Health care mobile and web applications in Postgres SQL.
• Develop modern data architectural approaches for business intelligence reporting and analytics, including that for machine learning models and data science, ensuring effectiveness, scalability, and reliability.
• Design, develop, implement, and optimize ELT processes that merge data from disparate sources into Snowflake for consumption by data analysts and scientists, business owners, and decisions makers.
• Detect data quality issues, identify their root causes, implement fixes, and design data audits to capture issues.
• Distill technical requirements into the product development and operational process via continuous collaboration with product, engineering, and analytics team members.
• Influence and collaborate with all levels of stakeholders including analysts, developers, and business users.
• Gather and build canned and ad hoc reports using Reporting and visualization tools like Power BI/AWS QuickSight.
• Implement security best-practices and other compliance requirements.
• Able to anticipate problems and proactively develop appropriate solutions for our Data team.

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. We are at the forefront of healthcare change in the U.S. Serving patients, consumers, and enterprises.

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it! Our Sureconians are inspiring and are inspired by what we do, who we get to do it with, and who we do it for. A few things about us:

• We’re Idealists – Who says healthcare can’t have heroes?
• We Put People First – They’re not just customers. They’re our collaborators in creating more human healthcare.
• We Simplify – Healthcare should cure headaches. Not create them.
• We Disrupt – This isn’t healthcare as usual. Forget status quo, welcome to the era of Engaged Healthcare.

About the Account Executive Role

As an Account Executive, you will join a great Acquisition Sales team in our Healthcare Agency division where you will be trained and become a licensed healthcare expert! Each day will be a rewarding responsibility to help individuals, families and businesses find the right healthcare for their needs.

Account Executive Responsibilities

• Be a champion for change in our complex healthcare system and passionate about creating a more people-focused healthcare
• Answer incoming warm leads and get deals to the finish line
• Close sales marketing-generated opportunities via phone, text, and email
• Take live inbound transfers by answering phone calls promptly in a polite and professional manner
• Conduct outbound calls for provided from our warm leads database
• Engage and utilize a consultative sales approach to best explain various health care and insurance programs and services
• Actively listen during conversations to understand our customers’ needs, then provide a solution to help
• Provide world-class customer service and maintain positive relations with new and existing clientele
• Go the “extra mile” to meet sales quota and facilitate future sales
• Manage your sales leads, calendar, and time to efficiently meet monthly sales goals
• Build a residual book of business by growing and maintaining an ongoing client base
• Strive consistently to gain sales skills, stay current on the industry, product knowledge and competitive marketplace