Healthcare + Heroes

We firmly and passionately believe that everyone has an obligation to make a positive impact on the human condition. We're champions for change in our complex, broken healthcare system. It's a responsibility we take seriously. If you feel the same way, we invite you to join us in creating more people-focused healthcare.

Team Testimonials

“I chose this company because the owners truly believe in doing best for the company and its employees. Company outings are awesome, and the vibe is great in the office. My team leads and sales manager are always available to help. Also, you start with a base salary and you do not have to cold call or buy leads! I have worked here for 3 years and have seen the company’s growth for the better. Thanks for always instilling in us honest and ethical practices and creating a great work environment!”
testimonials – Lesley B

“I have been at SureCo for over 3 years now and, with certainty, this has been the best decision of my career for a few reasons. First, the leadership team is approachable and genuinely cares. The vision and intention of management is contagious. Second, the company culture is fun and competitive — I’m excited to show up to work each day! Finally, working at SureCo we all have the chance to positively impact people’s lives by helping them navigate the difficult and confusing health care process.”
testimonials – Erik H

Our Current Openings

We’re always looking for talented, purpose-driven people who aspire to make a difference in improving modern healthcare. Our current openings will be listed below and on our SureCo LinkedIn Page.

Ready to join our growing team of brave, selfless leaders? We encourage you to apply to open jobs below, check back often, and connect with us at careers@sureco.com.

Summary

We are looking for driven, talented Sales professionals to contribute to our fast-moving healthcare technology business. As an Account Executive for our Healthcare Agency, you will be trained and licensed as a healthcare expert. Your job each day will be the rewarding responsibility of helping individuals, families and businesses find the right healthcare for their needs. If dedicated to your craft, this is that rare opportunity to build a career-changing book of business with support from our proven sales methodologies. We are hiring skilled professionals who care about helping people navigate the complex world of health care. To be successful in this role you should have outstanding time-management and computer skills; and be able to master new concepts quickly. If you’re interested in a guaranteed hourly base with the potential to earn $60K-$80K+ in the first year and expected production earnings of $125K+ in year two, we encourage you to apply today.

Key Responsibilities

Under guidance from the Sales Director and Team Leads, you will: 

  • Get deals to the finish line. Close marketing-generated opportunities via phone, text and email.Take live inbound transfers and work inbound leads
  • Answer phone calls promptly in a polite and professional manner
  • Utilize a consultative sales approach to best explain various health care and insurance programs and services
  • Actively listen during conversations with sales opportunities for customer needs, then provide a solution to help address those needs
  • Provide world-class customer service and maintain positive relations with new and existing clientele
  • Make follow-up calls/e-mails daily on pipeline opportunities
  • Manage your leads, calendar and time to efficiently meet monthly sales goals
  • Build a residual book of business by growing and maintaining an ongoing client base
  • Stay current on the industry, product knowledge and competitive marketplace

Qualifications

  • 1+ years of sales experience
  • Intimate knowledge of sales processes and tactics
  • Technologically savvy, with computer and Microsoft Office proficiency, including web-based CRM
  • Excellent communication skills with no phone call reluctance
  • Eagerness to learn and the ability to take direction – trainable, coachable, constant learner
  • A self-starter with a passion for helping people and focusing on the clients’ needs
  • Authorized to work in the United States
  • Can read, write, and speak proficient English
  • Must be able to pass a background check post-offer under the California Department of Insurance
  • Proven track record of success as a top performing sales professional a plus (Share awards in the interview)

What we offer

  • Up to $25/hour base compensation to start
  • Aggressive compounding commission model that grows month after month, year after year!
  • Excellent hands-on product and sales training with ongoing support
  • Live inbound transfers (No cold calling)
  • Health, vision, and dental benefits plus paid sick days
  • Collaborative environment, occasional catered lunch, company holiday events
  • Ability to make important enhancements to the Healthcare industry
  • Great culture where you work with the founders and key stakeholders in a relaxed, but innovative atmosphere

Covid-19 Hiring Update: We are considered an essential business. This position will be on-site at our Santa Ana office.

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Apply with LinkedIn

Key Responsibilities:

  • Electronic submission of client applications (great attention to detail)
  • Data entry
  • Customer service/client relations - managing incoming calls & customer service inquiries
  • Follow communication procedures, guidelines, and policies
  • Making sure pending requirements for policies are fulfilled accurately and in a timely manner

Knowledge & Skill Qualifications

  • 2+ years of customer service experience
  • Experience in insurance is a plus
  • Bilingual is a plus
  • Moderate to advanced computer skills
  • Able to handle monotonous tasks
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong ability to follow instructions
  • Comfortable on the phone
  • Detail oriented
  • Active listening skills
  • Familiarity with Outlook, Microsoft Word, and Adobe Acrobat and general office equipment
  • Minimum 40 WPM typing skill set
  • Solid written and verbal communication skills - composing grammatically correct e-mails
  • Excellent organizational and time management skills

Self-Management Skills

  • Complete the tasks on hand in a timely manner
  • Capability to meet all deadlines
  • Ability to adapt to the existing surroundings
  • Time management
  • Ability to multi-task and be detail oriented
  • High organizational skills are a must
  • Cooperative attitude that is compatible with others
  • Team player - works well in a team environment as well as individually
  • Take direction from management

Covid-19 Hiring Update: We are considered an essential business. This position will be on-site at our Santa Ana office.

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Apply with LinkedIn

Key Responsibilities:

The Concierge Team serves providers to facilitate the delivery of healthcare acting as an ambassador on behalf of the member. In a contact center work-environment, the Concierge Team deploys empathy, problem-solving skills, and perseverance to exceed the expectations of its members and providers. The Concierge Team will respond to all member and provider inquiries delivering top caliber service through multiple communication channels. With the assistance of data and technology, we guide providers through scheduling, benefits, medical bills, Pre Auth status and care services to ensure a high value experience.

Essential Functions:

  • Respond to the inbound provider communications (call, text, email, chat, fax etc.) while adhering to designated protocols and service responses while providing exceptional customer service
  • Assist in cases requiring additional non-clinical follow-up and care coordination, including, but not limited to eligibility, scheduling appointments, program benefits, medical bills, provider network inquiries, Pre authorizations, and care management program assistance, etc.
  • Communicate and collaborate with interdisciplinary teams, when needed ensure effective soft transfers with utilization management and clinical teams
  • Accurately collects and documents the appropriate level of information to facilitate resolution and identify trends
  • Function as a detective to find creative solutions to difficult problems
  • Ensure problem resolution or smoothly transition to a higher-level advocate or manager when appropriate
  • Participate in process improvement activities by openly sharing thoughts, ideas, and constructive feedback to technical, and management
  • Recognizes the presence of provider issues that may require immediate clinical assessment or action, notifies clinical staff, and follow up/updates provider weekly until resolved
  • Closely monitors all open cases, updating provider and/or member on a weekly basis until issue is revolved
  • Proactively making outbound calls to providers educating who we are, how we work, and why they should work with us -persuade participation-
  • May send reimbursement and appeal forms and walk them thru that process
  • Responds appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur
  • Ensures adherence to daily operating metrics systems
  • Other duties and projects as assigned

Education, Training, and Experience:

  • High School Diploma or equivalent
  • 3 years of customer service experience in the healthcare setting

Required Skills or Other Qualifications:

  • Passionate, excited, and carry a positive attitude; a strong desire to simplify healthcare
  • Experience in providing excellent customer service and have a heighten the empathetic ability
  • Skills to multi-task and manage competing priorities can triage appropriately and can apply critical thinking to solve problems
  • Tech savvy and possess a capability to quickly learn new applications
  • Ability to maintain composure and compassion while addressing a high volume of competing tasks
  • Comfortable with ambiguity and open to collaborative environments
  • Strong moral compass and commitment to company values
  • Motivated to learn, continually improve, and operate to one’s fullest potential
  • Bilingual skills (preferred)
  • Strong organizational skills
  • Able to work in a fast-paced environment
  • Strong desire to help others
  • Excellent follow up and time management skills
  • Excellent listening and communication skills
  • Excellent writing skills

Covid-19 Hiring Update: We have transitioned to a work-from-home model and are continuing to interview and hire during this time. On-site training may be requested at start date then role may temporarily transition to being remote. We will work with you to explore possible interim options.

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Apply with LinkedIn

WHAT YOU WILL BE DOING:

  • Visual graphic design for things like websites, email newsletters, logos, business cards, company advertisements
  • Support creative art needs for social media, internal communications and digital marketing following existing company Visual/Brand standards
  • Upgrade company existing websites and building new ones with WordPress, updating plugins and content.
  • Collaborate with other designers, developers and managers
  • Creating user-centered designs by understanding and leveraging business requirements, market analysis, customer feedback, site metrics, and usability findings
  • Execute visual design stages from concept to final hand-off to engineers and developers
  • Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks
  • Be resourceful and creative to overcome obstacles and turn challenges into opportunities
  • Bring new ad ideas and canvas

WHAT YOU NEED:

  • 2+ years experience in digital graphic design and web design
  • Portfolio demonstrating relevant experience to be considered
  • Must have launched design work experience
  • Familiarity with development and scrum processes
  • Strong presentation skills
  • Deadline and detail-oriented
  • BA/BS degree in Human-Computer Interaction, Cognitive Science, Psychology or a related field
  • Fluency in best practices for information architecture and interaction design and user-centered design process, as well as strong knowledge of user experience principles and techniques
  • Excellent communication, problem-solving, facilitation, presentation, and interpersonal skills
  • Ability to work in a fast-paced, collaborative environment with multiple projects and priorities with little supervision.
  • Experience with mobile and web app UX/UI Design, wireframes, prototypes is a plus

REQUIRED SOFTWARE:

  • Expertise in Adobe Creative Suite (Illustrator, InDesign, Photoshop), Sketch, Zeplin, Dreamweaver
  • WordPress experience with knowledge in CSS is a plus
  • Strong aptitude to learn new software modeling and animation programs a strong advantage

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Apply with LinkedIn

Required Skills:

  • Hands on experience with C# ASP.NET MVC Core 2.2+ or Full framework 4.5+ (5+ years)  
  • Experience with data delivery to/from Angular / React front ends
  • Experience building application back-ends with REST based APIs via JSON
  • Work closely with marketing and other stakeholders to define and prioritize upcoming features
  • Work closely with UX/Design to ensure innovative and easy to use product
  • Work closely with test engineering and executive stakeholders to ensure product quality.
  • Advanced knowledge with database design (RDBMS & NoSQL)  
  • Strong working knowledge of building web applications
  • Scrum / Agile environment  
  • Implement SOLID and design pattern principals  
  • Experience with Git and GitFlow  
  • Experience with CI/CD, preferably Azure DevOps  
  • Implement secure code and code security best-practices 
  • Must have experience leading a small to mid-size teams

Nice to have:

  • Experience with AWS services and deployment.
  • Experience with various data technologies such as MSSQL, MongoDB, DynamoDB, Postgres
  • Dock/Container development framework a strong plus  
  • Front-End Frameworks (React, Angular, Vue) a strong plus  
  • Azure Cloud DevOps  

Required Background  

  • 5+ years active software development
  • Strong problem solving and coding skills
  • Good cross group collaboration and communication skills
  • BS degree in Computer Science / Computer Engineering or equivalent work experience

Benefits and Perks

  • 401k + company match
  • Market competitive total compensation package
  • Ability to work from home 2 to 3 days a week
  • Unlimited vacation
  • Health, vision, and dental benefits plus paid sick days

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Apply with LinkedIn