Healthcare + Heroes

We firmly and passionately believe that everyone has an obligation to make a positive impact on the human condition. We're champions for change in our complex, broken healthcare system. It's a responsibility we take seriously. If you feel the same way, we invite you to join us in creating more people-focused healthcare.

Team Testimonials

“I chose this company because the owners truly believe in doing best for the company and its employees. Company outings are awesome, and the vibe is great in the office. My team leads and sales manager are always available to help. Also, you start with a base salary and you do not have to cold call or buy leads! I have worked here for 3 years and have seen the company’s growth for the better. Thanks for always instilling in us honest and ethical practices and creating a great work environment!”
testimonials – Lesley B

“I have been at SureCo for over 3 years now and, with certainty, this has been the best decision of my career for a few reasons. First, the leadership team is approachable and genuinely cares. The vision and intention of management is contagious. Second, the company culture is fun and competitive — I’m excited to show up to work each day! Finally, working at SureCo we all have the chance to positively impact people’s lives by helping them navigate the difficult and confusing health care process.”
testimonials – Erik H

Our Current Openings

We’re always looking for talented, purpose-driven people who aspire to make a difference in improving modern healthcare. Our current openings will be listed below and on our SureCo LinkedIn Page.

Ready to join our growing team of brave, selfless leaders? We encourage you to apply to open jobs below, check back often, and connect with us at careers@sureco.com.

We are looking for driven, talented Sales professionals to contribute to our fast-moving healthcare technology business. As an Account Executive for our Healthcare Agency, you will be trained and licensed as a healthcare expert. Your job each day will be the rewarding responsibility of helping individuals, families and businesses find the right healthcare for their needs. If dedicated to your craft, this is that rare opportunity to build a career-changing book of business with support from our proven sales methodologies. We are hiring skilled professionals who care about helping people navigate the complex world of health care. To be successful in this role you should have outstanding time-management and computer skills; and be able to master new concepts quickly. If you’re interested in a guaranteed hourly base with the potential to earn $60K-$80K+ in the first year and expected production earnings of $125K+ in year two, we encourage you to apply today.

Key Responsibilities

Under guidance from the Sales Director and Team Leads, you will:

  • Get deals to the finish line. Close marketing-generated opportunities via phone, text and email.Take live inbound transfers and work inbound leads
  • Answer phone calls promptly in a polite and professional manner
  • Utilize a consultative sales approach to best explain various health care and insurance programs and services
  • Actively listen during conversations with sales opportunities for customer needs, then provide a solution to help address those needs
  • Provide world-class customer service and maintain positive relations with new and existing clientele
  • Make follow-up calls/e-mails daily on pipeline opportunities
  • Manage your leads, calendar and time to efficiently meet monthly sales goals
  • Build a residual book of business by growing and maintaining an ongoing client base
  • Stay current on the industry, product knowledge and competitive marketplace

Qualifications

  • 1+ years of sales experience
  • Intimate knowledge of sales processes and tactics
  • Technologically savvy, with computer and Microsoft Office proficiency, including web-based CRM
  • Excellent communication skills with no phone call reluctance
  • Eagerness to learn and the ability to take direction – trainable, coachable, constant learner
  • A self-starter with a passion for helping people and focusing on the clients’ needs
  • Authorized to work in the United States
  • Can read, write, and speak proficient English
  • Must be able to pass a background check post-offer under the California Department of Insurance
  • Proven track record of success as a top performing sales professional a plus (Share awards in the interview)

What We Offer

  • Up to $25/hour base compensation to start
  • Aggressive compounding commission model that grows month after month, year after year!
  • Excellent hands-on product and sales training with ongoing support
  • Live inbound transfers (No cold calling)
  • Health, vision, and dental benefits plus paid sick days
  • Collaborative environment, occasional catered lunch, company holiday events
  • Ability to make important enhancements to the Healthcare industry
  • Great culture where you work with the founders and key stakeholders in a relaxed, but innovative atmosphere

About SureCo

SureCo is a complimentary collection of healthcare and technology companies that deliver innovative consumer- and B2B-focused health and wellness solutions. With a decade-plus track record of success and strong startup culture, dynamic growth has us poised to shake up the healthcare technology sector. Our customer-centric approach and price-conscious products support our mission to promote Engaged Healthcare. We develop programs and solutions that encourage the proactive pursuit of great health in order to drive down healthcare costs while improving the quality of care. As a member of our rapidly expanding team, you will have a clearly defined career path with long-term growth and advancement opportunities.

Full-time position, equal-opportunity employer. The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned or the role may change as necessitated by business demands; at the sole discretion of Employer.

Apply with LinkedIn

SureCo is a PURPOSE driven company that’s dedicated to disrupting our broken healthcare system. We’re 100% focused on driving down the cost of healthcare and improving the quality of care for all of us. SureCo and its subsidiaries and partners are at the forefront of health care change in the U.S. Serving patients, consumers, and enterprises. We focus on innovative technologies, new care paradigms, all focused on aligning our incentives with our customers. Established in 2016 we’ve grown from 10 to over 100 (and counting) Sureconians – what we call our awesome team members! 

If you are looking for a company focused on making real change, high energy, and team driven performance then you’ve found it here at SureCo. Our people are inspiring and are inspired by what we do, who we get to do it with, and who we do it for.  

Key Responsibilities:

The Concierge Team serves providers to facilitate the delivery of healthcare acting as an ambassador on behalf of the member. In a contact center work-environment, the Concierge Team deploys empathy, problem-solving skills, and perseverance to exceed the expectations of its members and providers. The Concierge Team will respond to all member and provider inquiries delivering top caliber service through multiple communication channels. With the assistance of data and technology, we guide providers through scheduling, benefits, medical bills, Pre Auth status and care services to ensure a high value experience.

Essential Functions:

  • Respond to the inbound provider communications (call, text, email, chat, fax etc.) while adhering to designated protocols and service responses while providing exceptional customer service
  • Assist in cases requiring additional non-clinical follow-up and care coordination, including, but not limited to eligibility, scheduling appointments, program benefits, medical bills, provider network inquiries, Pre authorizations, and care management program assistance, etc.
  • Communicate and collaborate with interdisciplinary teams, when needed ensure effective soft transfers with utilization management and clinical teams
  • Accurately collects and documents the appropriate level of information to facilitate resolution and identify trends
  • Function as a detective to find creative solutions to difficult problems
  • Ensure problem resolution or smoothly transition to a higher-level advocate or manager when appropriate
  • Participate in process improvement activities by openly sharing thoughts, ideas, and constructive feedback to technical, and management
  • Recognizes the presence of provider issues that may require immediate clinical assessment or action, notifies clinical staff, and follow up/updates provider weekly until resolved
  • Closely monitors all open cases, updating provider and/or member on a weekly basis until issue is revolved
  • Proactively making outbound calls to providers educating who we are, how we work, and why they should work with us -persuade participation-
  • May send reimbursement and appeal forms and walk them thru that process
  • Responds appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur
  • Ensures adherence to daily operating metrics systems
  • Other duties and projects as assigned

Education, Training, and Experience:

  • High School Diploma or equivalent
  • 3 years of customer service experience in the healthcare setting

Required Skills or Other Qualifications:

  • Passionate, excited, and carry a positive attitude; a strong desire to simplify healthcare
  • Experience in providing excellent customer service and have a heighten the empathetic ability
  • Skills to multi-task and manage competing priorities can triage appropriately and can apply critical thinking to solve problems
  • Tech savvy and possess a capability to quickly learn new applications
  • Ability to maintain composure and compassion while addressing a high volume of competing tasks
  • Comfortable with ambiguity and open to collaborative environments
  • Strong moral compass and commitment to company values
  • Motivated to learn, continually improve, and operate to one’s fullest potential
  • Bilingual skills (preferred)
  • Strong organizational skills
  • Able to work in a fast-paced environment
  • Strong desire to help others
  • Excellent follow up and time management skills
  • Excellent listening and communication skills
  • Excellent writing skills

About SureCo

SureCo is a complimentary collection of healthcare and technology companies that deliver innovative consumer- and B2B-focused health and wellness solutions. With a decade-plus track record of success and strong startup culture, dynamic growth has us poised to shake up the healthcare technology sector. Our customer-centric approach and price-conscious products support our mission to promote Engaged Healthcare. We develop programs and solutions that encourage the proactive pursuit of great health in order to drive down healthcare costs while improving the quality of care. As a member of our rapidly expanding team, you will have a clearly defined career path with long-term growth and advancement opportunities.

Covid-19 Hiring Update: We have transitioned to a work-from-home model and are continuing to interview and hire during this time. On-site training may be requested at start date then role may temporarily transition to being remote. We will work with you to explore possible interim options.

Full-time position, equal-opportunity employer. The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned or the role may change as necessitated by business demands; at the sole discretion of Employer.

Apply with LinkedIn